Frequently Asked Questions
Everything you need to know about shopping at Vibenest Store
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the domestic region.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
Vibenest Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we ship to most major countries. Shipping costs and delivery timelines for international orders are calculated at checkout based on the destination.
What should I do if I receive a damaged item?
Please contact our customer support team within 48 hours of delivery with photos of the damage. We will arrange a replacement or a full refund immediately.